We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aer Lingus


5,426 Reviews
Headquarters: Head Office Building Dublin Airport, Swords K67 XF72 Ireland +353-1890-800600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

5,426 Reviews from our TripAdvisor Community

Write a Review

5,426 reviews from our community

Filter reviews by popular destinations:
All reviews Dublin Boston London New York City Cork Chicago Shannon Paris San Francisco Amsterdam Toronto Malaga Manchester Birmingham
Traveller rating
Cabin
  • (4,247)
  • (0)
  • (336)
  • (0)
Route
  • (2,347)
  • (2,173)
  • (70)
  • (1)
  • (0)
  • More
Language
  • More
Showing 4,593: English reviews
Surf City USA
Level 6 Contributor
865 reviews
414 helpful votes
Reviewed today
NEW
via mobile

First time flying Aer Lingus in many years. I must say the service on this flight was better than my recollection. The pilots did an excellent job of keeping us informed about weather delays at our end and strike issues in France. They got us reasonably close to schedule. The cabin staff were well organized, courteous and efficient. The plane...

More 
Europe Economy Dublin - Nice

Helpful?
Thank jg3arrow
Wakefield, Rhode Island
Level 6 Contributor
134 reviews
78 helpful votes
Reviewed today
NEW

We recently took a vacation to Netherlands, London & Paris. We flew Aer Lingus from Hartford to Dublin, then Dublin to Amsterdam; on the way home, we few from Paris to Dublin to Hartford. Aer Lingus was the BEST airline I have ever flown! Long flights made very nice thanks to the ease of check-in, boarding & the flights themselves!...

More 
International Economy Hartford - Amsterdam

Helpful?
Thank DianeD1946
Level 4 Contributor
41 reviews
9 helpful votes
Reviewed today
NEW

great service as usual from the national airline......took off slightly late but made up the time due to a generous scheduled duration time......

Europe Economy London - Knock
Helpful?
Thank uppershirleyeagle
Holywood, United Kingdom
Level 6 Contributor
497 reviews
162 helpful votes
Reviewed yesterday
NEW
via mobile

The flight was more or less full yet all on board and left BELFAST at least five minutes early. Downside was that when we arrived at Heathrow we were ten minutes early and had to wait for a parking gate. Staff were slick and friendly and the seats were very comfortable. We had front row seats and priority booking and...

More 
Domestic Economy Belfast - London

Helpful?
Thank PCliveR
Sligo
Level 6 Contributor
161 reviews
145 helpful votes
Reviewed yesterday
NEW

Used Aer Lingus return flight recently from Dublin to Lanzorate and back. Flight was comfortable and staff were overall friendly. As it is a 4.5 hour flight it would be nice to have some in house entertainment. Check in bag charges are outrageous. They should review this. The in service menu has changed since I last used Aer Lingus. Very...

More 
Europe Economy Dublin - Lanzarote

Helpful?
Thank James M
Limerick, Ireland
Level 3 Contributor
16 reviews
7 helpful votes
Reviewed 2 days ago
NEW

Flight was delayed going out for an hour. No communication from airline with regard to this. People just queuing and not knowing what time it was to leave. Young kids getting frustrated and tired. Same on the way back, 2 hour delay. Very bad service. Announced that drinks could be got from a ship in CDG on presentation of boarding...

More 
Europe Economy Dublin - Paris

Helpful?
Thank trishodowd
Mechanicsburg, Pennsylvania
Level 6 Contributor
162 reviews
52 helpful votes
Reviewed 2 days ago
NEW

It's fine. Lingus has cheap flights to many destinations in Europe via Dublin. The planes seem dated and old while they nickel and dime you for a lot (nothing not even water is free on flights within Europe). The comfort of the seats was poor on all flights we were on and flight attendants were nothing more than average. Most...

More 
International Economy Dublin - Philadelphia

Helpful?
Thank AZCatFan1998
Dartford, Kent, UK
Level 6 Contributor
131 reviews
79 helpful votes
Reviewed 2 days ago
NEW

Chose to use Aer Lingus and travel via Dublin to the US because of the US customs pre clearance. Short haul flight to Dublin was comfortable and efficient. The long haul section was comfortable, good legroom, food was above average for airline food. Would recommend for US travel but be aware that the US leg of the flight must leave...

More 
International Economy London - Washington DC

Helpful?
1 Thank JREDartford_Kent_UK
London, United Kingdom
Level 6 Contributor
88 reviews
13 helpful votes
Reviewed 2 days ago
NEW
via mobile

We boarded the plane ahead of time. The staff were extremely helpful and respectful. The stewardess on the flight was extremely courteous and she asked me if I can sit on an exit seat💺 . Lots of leg room and a comfortable seat. We arrived 15 minutes ahead of time and reach the airport in a very good mood. Highly...

More 
Europe Economy London - Dublin

Helpful?
Thank Alkarouni
Cork, Ireland
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Aer Lingus customer service is first- class. We were informed of updates during bad weather and offered change of flights and/or cancellation with refund. Prices are fair for flights and on-board experience is very pleasant thanks to wonderfully professional staff. Seats are comfortable too. (Priority boarding purchase is not always implemented however.) Overall, this is a very professional airline with...

More 
Europe Economy Dublin - Las Palmas de Gran Canaria

Helpful?
Thank 2017ed
See travel tips for airlines
“Bring water and snacks”
AZCatFan1998, 18 Apr 2018 | Read review
“Wasn't able to choose my seat until check in which made me nervous and app wasn't working for me either.”
kelseynicolle4, 18 Apr 2018 | Read review
“If you want special meals, be sure to request at time of booking, or call a week in advance to be certain your meal is appropriate”
ptajack, 18 Apr 2018 | Read review
“Don't expect to have your thirst quenched”
monkersmoore, 17 Apr 2018 | Read review
“If you want to save time on US immigration then this could be a benefit but way it up against the long wait in Dublin Airport.”
johnco56, 17 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Aer Lingus
Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

437 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (437)
Viewed
Onboard Feature (19)
Viewed
Cabin (37)
Viewed
Seat (37)
Viewed
Our fleet (10)
Viewed
Airport (71)
Viewed
View from Window (60)
Viewed
Food and Drink (22)
Viewed
Airline Lounge (15)
Viewed
Other (166)