We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo
Aer Lingus
Headquarters: Head Office Building, Dublin Airport, Swords Ireland K67 XF72
Overview
3.513,549 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Aer Lingus
Headquarters: Head Office Building, Dublin Airport, Swords Ireland K67 XF72

Airline Summary

Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).
Read more
13549Reviews
1429Photos
100Tips
Traveller rating
  • 4,591
  • 3,332
  • 1,680
  • 1,111
  • 2,841
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Susan C wrote a review Today
Wolverhampton, United Kingdom9 contributions1 helpful vote
Dublin - Washington DC
International
Both outward and return flight EI 116 left a lot to be desired. The economy seats felt like cattle class. The seats were extremely uncomfortable with little legroom. I thought it was my imagination until I got on my connecting Aer Lingus flight on an A320 which was altogether more roomy. I can only assume that the seating has been compromised to allow for the business class seats upfront. I have no objection to people who pay a premium getting better service, but it felt as if there were not enough staff to look after both sections and the resulting economy service was well below par. On a 7 hour flight there were no hot drinks offered on either leg. There was no vegetarian option on the return flight. The drinks trolley made one outing then the stewards offered a glass of water on the outgoing flight but nothing on the return flight. The stewards did not seem overworked but one of them on the return flight was particularly rude and unpleasant. The only facilities are at the rear of the plane where the staff congregate. Inevitably there is queuing in the aisles by the facilities and the staff were overbearing barking instructions at the people in the queue. I felt sorry for passengers at the rear of the plane who were constantly being disturbed. You needed to be a contortionist to use the facilities. Even economy flights were not cheap and the passengers deserved a better experience. The airline knows they can fill the flights and seem very cynical in the way they treat their passengers. I would not fly with them again out of choice.
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Seaside06150944663 wrote a review Today
1 contribution
Naples - Dublin
Europe
This is a special Thank You to our 2 flight attendants that made our whole trip absolutely amazing!! We were business class but from Naples to Dublin there is only economy so part of our trip (3 hours) was in economy. Our flight attendants made all the difference. I may not have chosen this airline in the future because of the economy part but Amanda and Rosario were top notch fun professionals who made the time go by so quickly!! I know the rows around us were affected by their friendly, positive service. They are wonderful people who deserve recognition for giving their passengers an elevated sense of welcoming comfort! Thank you both!!!!
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Climber40930449417 wrote a review Yesterday
1 contribution
Dublin - Chicago
International
They have fallen in capability and accountability. My recommendation is Do Not use them. If you do, expect lost and/missing luggage. No customer support, and much frustration. Spend the extra money, in the end you will save costs.
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
John M wrote a review Yesterday
1 contribution
Dublin - Milan
Europe
No point booking an aer Lingus flight as there’s a 50% chance it’ll get cancelled for no good reason anyway. And the customer service is absolute trash. I’d slash the tires of every executive if I could. Terrible company.
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Kelly K wrote a review Yesterday
22 contributions3 helpful votes
Chicago - Dublin
International
Uncomfortable seats; so close together you can't put your tray down or recline during the 7+ hour flight. Food was inedible at best. Quite expensive without the space or amenities to support the pricing.
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Susan C wrote a tip Today
"Eat and drink before flying. Bring a cushion."
avatar-image
Climber40930449417 wrote a tip Yesterday
"Fly a different airline. "
avatar-image
Kelly K wrote a tip Yesterday
"Book business class of you can afford it, or choose another airline. "
avatar-image
cathy c wrote a tip 19 Jun
"Do not trust them- they are scammy- and very deceitful with what you’re paying for."
avatar-image
Irene S wrote a tip 19 Jun
"Don’t bother with Business Class, book the cheapest flight. "
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Aer Lingus

Search flights

Round TripOne-wayMulti-city