AEGEAN

Headquarters: 31 Viltanioti Street, Kifissia Greece 14564

00 30 801 112 0000

Website

4.014,108 reviews

Travellers' Choice 2020 Winner

Travellers' Choice 2019 Winner

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

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About AEGEAN

Airline Alliance

Star Alliance

Airline Summary

AAEGEAN, Greece’s largest airline, is providing full service on short and medium haul routes. Since 2010, AEGEAN has been a member of STAR ALLIANCE, the strongest airline alliance worldwide. In 2013, AEGEAN acquired Olympic Air and through the synergies obtained, network, fleet and passenger numbers expanded quickly. The Group welcomed 14m passengers onboard its flights in 2018. The 2019 network covers 151 destinations (31 Greek domestic and 120 international) to 44 countries. AEGEAN features both Economy Class and Business Class cabins. Specially created Greek inspired dishes and drinks are served on a complimentary basis on all international flights. In June 2018 AEGEAN signed a Purchase Agreement with Airbus, for the order of up to 42 new generation aircraft of the A320neo family and plans to place additional orders with lessors for up to 20 new A/C of the A320neo family.

4.0

14,108

Excellent

6,390

Very good

3,533

Average

1,053

Poor

597

Terrible

2,535

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tom138

Athens, Greece

92 contributions

An airline that you can't trust!

Athens - Las Palmas de Gran CanariaEurope

After having bought the tickets six months before the flight, I was noticed by an e-mail that the return flight was cancelled. I called the customer service of the airline and they just answered that they understand the problem but they can't do a thing. So they transfered me to the Atlantic and they left me there! I searched for a solution, since they didn't have something to suggest and I found an other flight from Las Palmas to Barcelona and I suggested to the airline that I could take its flight from Barcelona to Athens.Of course they accepted the solution that I suggested but I had to pay the cost of the flight from Las Palmas to Barcelona! As it was proved their customer service is terrible and the funny thing is that they promoted the flight from Athens to Las Palmas on their inflight magazine! Just try to avoid fliying with Aegean!!!!!!!!!

Date of travel: February 2025

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Written 18 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Manolis D

Chania Town, Greece

2 contributions

I have never posted a bad review before, but this one is well deserved....

Athens - Chania TownDomestic

My mother couldn’t book the flight online, so she went directly to the airport to purchase the ticket. Despite seats being available and the usual fare for the Athens-to-Chania flight ranging from €60 to €100, she was quoted an exorbitant price of €160. Desperate to get home, she agreed to pay it, yet she still couldn’t complete the booking due to a system restriction. Instead, they offered her an alternative option. The next morning, she was finally able to book a flight—but only at 9 AM and at the same ridiculous price. It’s outrageous that she had to wait 12 hours overnight at the airport simply because of a system restriction. Aegean Airlines has been able to get away with situations like this largely because it is directly subsidized by the Greek government. To make matters worse, the flight was scheduled to depart at 21:15, and my mother was at the airport an hour prior, yet she couldn’t buy a ticket due to a system issue—WOW, just WOW. And when we reached out to customer support, their response was, “We can’t do anything.” On top of that, despite being under 23, I cannot access their “GenAIRation” program, even though I have emailed them multiple times about the issue. A complete failure of customer service and airline management.

Date of travel: March 2025

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Written 18 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Konstantinos C

Rhodes, Greece

8 contributions

Stolen item from checked-in suitcase.

Bucharest - RhodesEurope

You’d think your suitcase is safe after you check it in and watch it roll through the belt, on the way to the aeroplane, but not with Aegean. My checked-in suitcase had been opened and my newly bought, expensive perfume, hidden between my clothes, was stolen. All was left of it, was the empty shop bag. Their unacceptable reply: “Since our company assume no liability for lost items such us liquids, we count on your understanding that we are not able to respond favorably to your request.”

Date of travel: March 2025

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Written 15 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

teresabamforth07

Rotherham, United Kingdom

83 contributions

Excellent flight

Jeddah - ManchesterInternational

Boarded from Jeddah Airport via Athens then onto Manchester UK. Right from check in at Jeddah to arrival in Manchester both flights were perfect. Cabin crew were so friendly, they held a tray of sweets near the door. Throughout the flights they came round serving food and drink, we didn't pay this as an extra charge when booking tickets but we thoroughly enjoyed it. The breakfast meal was scrambled egg, wedges and bread roll very tasty. Tea and coffee. The planes were clean and tidy. Definitely impressed and look forward to booking again in the future

Date of travel: March 2025

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Written 15 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Phoenix L

1 contribution

Premium prices, worse than any other carrier

Thessaloniki - AmsterdamEurope

The company is very very expensive for what it is, it has premium prices but much worse experience than Ryanair. They say different things on the phone and then different things happen. They always somehow change my flights and i have to catch connecting flights. They offer things and then attribute the system for not being able to offer them! More specifically, I used them twice and never again. The reason for this review is because they cancelled our direct flight, force us to get a flight with connectio at 6:00 in the morning (only flight available every day) and when out of no choices we agree to that, they say that we have to be seated separately even though we choose this carrier and this ticket because seat choice was included in the ticket! YOU CHANGED THE FLIGHT A MONTH BEFORE, WHILE WE BOOKED THEM 5 MONTHS AGO, IT IS NOT ACCEPTABLE TO BE "OH SORRY PAY 34 EURO MORE" BECAUSE THE "FREE" SEATS ARE ALL TAKEN. THEY WOULD NOT HAVE BEEN TAKEN IF YOU HAVE KEPT MY FLIGHT. I booked flights and reserved seats 5 months ago, it is not my problem that there no seats left in the new flight. This review was posted here because you were so cheap and did not want to part with 34 euro for a satisfied customer. That tells you everything. NEVER AGAIN!

Date of travel: March 2025

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Value for money

Written 13 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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