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Pegasus Airlines

Headquarters: Aeropark Yenişehir Mah. Osmanlı Bulvarı No:11, Istanbul Türkiye 34912
Overview
2.58,081 reviews
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About Pegasus Airlines
Headquarters: Aeropark Yenişehir Mah. Osmanlı Bulvarı No:11, Istanbul Türkiye 34912

Airline Summary

Leading low-cost airline Pegasus believes that everyone has the right to travel by air and offers its guests the opportunity to travel with affordable and young aircraft through its low-cost model. As of 2018, Pegasus has adopted the motto “Your Digital Airline” and carries its guests to 135 destinations in 50 countries; 36 of which are in Türkiye and 99 of which are abroad. With a fleet of 107 aircraft, the average fleet age stands at just 4.5 years, positioning Pegasus Airlines as the third youngest fleet in Europe. Pegasus operates connecting flights between Türkiye and Europe, North Africa, Middle East and Central Asia via Istanbul Sabiha Gökçen. Pegasus offers digital technologies and unique innovations that facilitates the experience of traveling with an approach that focuses on guest experience.
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Werner S wrote a review Today
Krakow, Poland1 contribution
Vienna - Istanbul
Europe
I'm 1.96 meters tall and I always have problems with the seats. Unfortunately my friend booked me the wrong seat and I missed my extra leg space seat. I've flown hundreds of times and this is the first time a airhost saw my perdicurement and ask me if I would mind moving to a seat with more leg space. Thank you Mr Safak from Pegasus air. You must be an angel. I will never forget the humane way I was treated on this airline by you. Keep it up you're a good example to many, many airlines.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rosa A wrote a review Yesterday
1 contribution
Istanbul - Tehran
International
It is not an honest flight at all. The flight time was 23.55minutes when we arrived at the airport, it changed to 12.45 minutes, then 1.10 later, 1.30 later, they put us on the plane, but it didn't take off. They should have informed us in advance. They knew everything but they lied that it is because of tonight traffic but it’s not so, because two weeks ago exactly the same thing happened to my daughter for whom I had booked a Pegasus flight to Tehran I don’t recommend this flight to anyone
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Meriam Z wrote a review 19 Jul
1 contribution
Sharjah - Izmir
International
Pegasus has the worst service in the world.they changed my transit layover ,they made it 7 hours instead of 4 hours after booking,after that they cancelled my flight to izmir after more than 8 hours waiting in the airport without providing a hotel and i dont know any body in istanbul,in order to take my bag for the cancelled flight it took 4 hours of following and every staff sand me to another staff with a very bad way of talking,they were shouting to me and not respecting a lady .i reached the airport 8:30 am coming from SHARJAH UAE and left it at 10:30pm to take bus to izmir because they cancelled my flight.I will never book with pegasus and never go again to turkey,you are treating people like animals.مابنصح اي حد يسافر على خطوط بيجاسوس لانهم عندهم أسوأ موظفين وأسوأ معاملة.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tour01960410271 wrote a review 19 Jul
1 contribution1 helpful vote
Kayseri - Izmir
Domestic
I had an absolutely dreadful experience with Pegasus Airlines recently. The arrangement for my canceled flight was a complete disaster. The staff were unwilling to assist and could not even communicate in English. They failed to provide us with proper information about the hotel accommodations and rescheduled flights. We were left waiting at the airport for more than 3 hours before being sent to a nearby hotlel. However, the hotel did not even provide us with proper meals - they only offered us bread and soup, despite Pegasus failing to coordinate with the hotel to ensure we were properly fed. Pegasus' staff seemed to only prioritize helping passengers who spoke Turkish, immediately rebooking their flights. As non-Turkish speakers, we had to wait an entire additional day before our flights could be rescheduled. The staff's attitude was simply unacceptable - they were unwilling to assist us even when we pleaded for help. I am incredibly disappointed with Pegasus Airlines and will never fly with them again. I strongly advise anyone reading this to avoid this airline at all costs. It was an absolutely terrible experience from start to finish.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yanyin Y wrote a review 19 Jul
2 contributions
Kayseri - Izmir
Domestic
Such a terrible experience with Pegasus! Pegasus’s arrangement on the cancelled flight is just frustrating. None of their staff is willing to help and they don’t speak English. And none of them can tell us propoerly on the arrangment of hotel and new flights. We had waited in the airport for two hours for them to send us to nearby hotel. The hotel did not serve dinner to us as well they only brought us bread and soup. Pegasus failed to communicate with the hotel to provide meals for us. Most importantly, their staff only assit people who speak Turkish and arrange alternative flights for them immediately, whereas we have to wait another entire day for rescheduled flights. Moreover, their attitude were so bad that they were not willing to help even if you begged them. We are so disappointed and will never fly with Pegasus ever again. We sincerely do mot recommend this airline to anyone. Just no.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Unhelpful counter service exspecially to foreigners
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Yanyin Y wrote a tip 19 Jul
"Just don’t fly with Pegasus and your life will be easier. "
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Doaa M wrote a tip 18 Jul
"Don’t travel with them. That are racist and they don’t respect others "
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Bahar wrote a tip 15 Jul
"Dont use them."
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Sally O wrote a tip 13 Jul
"Just don’t use them. They don’t care just want your money. No consideration for travellers. Plus you can only contact via e mail!! Surprise "
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TRIEZ GAMER X wrote a tip 10 Jul
"I have fly them 2 times my complaint was that the legroom was a bit smaller but everything was nice I like them!!"
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