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Azul
Headquarters: Av. Marcos Penteado de Ulhôa Rodrigues, 939 Barueri, Sao Paulo, State of Sao Paulo Brazil 06460-040
Overview
4.518,250 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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In-flight entertainment (WiFi, TV, films)
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About Azul
Headquarters: Av. Marcos Penteado de Ulhôa Rodrigues, 939 Barueri, Sao Paulo, State of Sao Paulo Brazil 06460-040

Airline Summary

Azul (IATA: AD; ICAO: AZU) is “Brazil’s largest international airline by number of cities served.” Azul will carry you to more than 100 destinations in Brazil, several South American countries, Portugal, and the United States. Codeshare agreements with airlines such as TAP Air Portugal and United expand its reach throughout the world. Its modern fleet includes A320neo, A330, ATR 72, E190, and E195 aircraft. All aircraft, except the short-haul turboprops, feature seat back entertainment monitors. Features on aircraft used for long-haul flights include Economy Extra (seats with additional legroom), Skysofa (a group of four seats in Economy Class that may be turned into a “spacious couch for families, couples, and friends to travel together”), and seats that transform into fully lie-flat beds in Business Class. The airline commenced operations in 2008 from its main operating base of Viracopos/Campinas International Airport (VCP) in suburban São Paulo and continues to dynamically grow.
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18250Reviews
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Mariana S wrote a review Mar 2024
11 contributions4 helpful votes
Curitiba - Foz do Iguacu
Domestic
My brand new suitcase came to destination with a hole. They refused to refund the damage saying that the damage has to be so bad so that the luggage is unusable. They refer to the ANAC law, but they misquoted the law and closed the file, so you can't even access the previous
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rfoutz wrote a review Mar 2024
Farmington, New Mexico1 contribution2 helpful votes
Fort Lauderdale - Recife
International
This is a horrible airline. I booked round trip tickets from Fort Lauderdale to Recife. Azul canceled the flights and replaced them with much longer flights that had layovers. In fact, Azul canceled my return flight twice forcing me to buy a second connecting flight from Fort
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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jean k wrote a review Feb 2024
Dublin, Ireland11 contributions5 helpful votes
Recife - Sao Luis
Domestic
Very good airline. Good legroom and inflight service. Boarding was easy and we were offered the choice to put our hand luggage in the hold. This was great for us as we already had checked in luggage. Our journey was nice and relaxed as we did not need to find overhead space for
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Reservarlden wrote a review Feb 2024
London, United Kingdom700 contributions84 helpful votes
Sao Paulo - Rio de Janeiro
Domestic
Flying from Sao Paolo to Rio I was not aware that the flight would be on a nine seater Cessna. The flight was on time, smooth, had fantastic opportunities for wear out my camera. Flight pilot and co-pilot pleasant and friendly as were the ground staff at CGH and RRJ. (Flight was
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bobby E wrote a review Feb 2024
1 contribution
Fort Lauderdale - Sao Paulo
International
The outbound flight was better than average and entirely acceptable. However, issues arose when the return flight got canceled by the airline. I had no opportunity for compensation regarding my Airbnb accommodation or Uber expenses. The customer service team struggles with
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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pierre c wrote a tip 13 Jun
"Never use this airline. They are not serious."
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Viviana M wrote a tip May 2024
"Just choose a different airline. "
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Susan M wrote a tip Apr 2024
"Don’t!!"
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Paradise20533529303 wrote a tip Apr 2024
"MY TIP IS CHOOSE GOL OR TAM AIRLINES!"
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Mariana S wrote a tip Mar 2024
"They are trying to avoid bankruptcy, you notice that in their service"
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