We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Azul

18,222 reviews
Headquarters: Av. Marcos Penteado de Ulhôa Rodrigues, 939 Barueri, Sao Paulo, State of Sao Paulo Brazil 06460-040
Overview
4.518,222 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Azul
Headquarters: Av. Marcos Penteado de Ulhôa Rodrigues, 939 Barueri, Sao Paulo, State of Sao Paulo Brazil 06460-040

Airline Summary

Azul (IATA: AD; ICAO: AZU) is “Brazil’s largest international airline by number of cities served.” Azul will carry you to more than 100 destinations in Brazil, several South American countries, Portugal, and the United States. Codeshare agreements with airlines such as TAP Air Portugal and United expand its reach throughout the world. Its modern fleet includes A320neo, A330, ATR 72, E190, and E195 aircraft. All aircraft, except the short-haul turboprops, feature seat back entertainment monitors. Features on aircraft used for long-haul flights include Economy Extra (seats with additional legroom), Skysofa (a group of four seats in Economy Class that may be turned into a “spacious couch for families, couples, and friends to travel together”), and seats that transform into fully lie-flat beds in Business Class. The airline commenced operations in 2008 from its main operating base of Viracopos/Campinas International Airport (VCP) in suburban São Paulo and continues to dynamically grow.
Read more
18222Reviews
4174Photos
100Tips
Traveller rating
  • 10,798
  • 5,224
  • 1,087
  • 389
  • 726
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Viviana M wrote a review 19 May
3 contributions1 helpful vote
Orlando - Sao Paulo
International
Worst airline ever. Please, do yourself a favor and choose a different one. I paid a lot of money for their version of premium economy, which is in between coach and business class. I did it because my husband has back problems and he can't take long flights on narrow seats. They downgraded us because they decided to change the aircraft and the new one did not have a premium economy section. Their solution? Two $50 vouchers that could not be used anywhere; they're just credit for a future booking that will never happen. We tried to talk to the lady at the counter in the airport. She could hardly understand (and I speak English and Spanish). At the end she said the flight was full and there were no other seats she could give us. She suggested to call customer service; we did. The representative said there was nothing he could do. My husband asked to speak with a supervisor, who told him the seats we purchased were subject to availability and that we had not paid for "anything special" (his words). Even if that was the case, the seats were available when we purchased the tickets and it was not our fault they decided to change the aircraft! So we ended up taking an 8-hour flight on the tiniest seats I have ever seen. We are petit (5'3", small built) and we could not even move. I don't know how taller people could handle it. On top of that, no entertainment whatsoever; no WiFi, no TV... nothing. Thankfully, on the way back home, we did get the seats we wanted. When the supervisor said we didn't pay for anything special he was right; premium economy at Azul is nothing special. No entertainment, only a little more leg room. About 4 hours after serving lunch, I asked a flight attendant if I could get some coffee. I quote his answer: "We have some coffee in the back of the plane, but you would have to get up and get it yourself". As other reviewers pointed out, nobody in the staff seems to be fluent in any language but Portuguese. You would expect people to speak English or at least Spanish in international flights... Well, not the case with Azul. I will never travel in this airline again.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Susan M wrote a review Apr 2024
Philadelphia, Pennsylvania77 contributions29 helpful votes
Salvador - Newark
International
One word says it all….DON’T! Returned from 2 months travel in South America. Flew Copa, Aerolineas, LATAM and another I can’t recall….THEN flew AZUL. First any communication you perchance get is in Portuguese, without an option on the web to switch to English. Then despite ads which were sent to upgrade I NEVER received ONE email from them regarding any of the multiple changes they made to my reservation. Yes, the other airlines I noted above made changes….BUT I was made aware and could take action. AZUL never did. And when I found out that my flight had been delayed until the following day and needed to book a room for the night I was told to submit a reimbursement form for refund. Then the flight was changed AGAIN, and I was not notified, did not have the opportunity to get a refund and rebook and once I tried to put in a request for reimbursement and went through 4 weeks and 4 calls with the call center I was denied a refund because I had learned of the change through my own hunt 4 days prior to the flight, not their 3 day limit….although I would still have had to purchase the extra night regardless. Although this is annoying to say the least the call center guys put me through TONS of steps to get this accomplished and loads of time on my part, trying to get the correct receipt from the hotel (nota sfical) that I had to reach out to them about….and when it was denied they gave me an email to appeal to where no one ever even responded. The flight itself was nothing bad nor good. Just a way to get from point A to point B, but SHOULD anything at all go awry…you’ll just have to eat it. AND you better be sure to check daily if they have changed your flight because you CANNOT COUNT IN THEM to notify you!
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
laure G wrote a review Apr 2024
1 contribution
Sao Paulo - Foz do Iguacu
Domestic
Worst company I had to face. First flight cancelled without any notification. Then the flight we had in exchange was by night (no choice) and 6 hours late. No compensation and no information by the company. Worst trip ever had.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Paradise20533529303 wrote a review Apr 2024
1 contribution
Sao Paulo - Belo Horizonte
Domestic
This company is a joke, 50 minutes waiting on the phone to reschedule my tickets. I bought in Greece through booking.com and any changes I need to make to the flight should be done by their website which does not work in Greece. I asked my mom to go to the website as she is in Brazil, and when she tried to change the flight it was saying we needed to call because I bought the tickets in EUR not BRL. She called multiple times NOBODY picks up the phone. In this very moment she is waiting over 1 hour to speak with an agent. From the bottom of my heart I hope this """"company"""" ends up like VARIG.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Simon V wrote a review Apr 2024
1 contribution
Sao Paulo - Lisbon
International
Terrible to use as a foreigner. Can’t purchase your checked bag online as you need a CPF code which online Brazilian citizens have. Online the checked bag was around $50 USD. So they force you to check in / purchase bags and seats at the check in counter. The price for a checked bag at the check in counter is R$815 which is around $160 USD. ALMOST TRIPLE THE PRICE. SO THEY FORCE YOU TO USE THE CHECK IN COUNTER WHERE YOU HAVE TO PAY TRIPLE THE PRICE
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
Cabine de passageiros A320 Neo da Azul Linhas Aéreas
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Viviana M wrote a tip 19 May
"Just choose a different airline. "
avatar-image
Susan M wrote a tip Apr 2024
"Don’t!!"
avatar-image
Paradise20533529303 wrote a tip Apr 2024
"MY TIP IS CHOOSE GOL OR TAM AIRLINES!"
avatar-image
Mariana S wrote a tip Mar 2024
"They are trying to avoid bankruptcy, you notice that in their service"
avatar-image
rfoutz wrote a tip Mar 2024
"Don't fly azul they have zero concern for their customers. "
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Azul

Search flights

Round TripOne-wayMulti-city
Depart
Thu, 13/06
Return
Thu, 20/06
Travellers
1, Economy