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Hong Kong Airlines


1,326 reviews
Headquarters: 7th Floor One Citygate 20 Tat Tung Road, Hong Kong China 011 852 3916 3666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,326 Reviews from our TripAdvisor Community

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1,326 reviews from our community

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Showing 688: English reviews
Bangkok, Thailand
Level 4 Contributor
22 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Good flight services only let down by the seat. Very hard seat cushion (HK airline should change them!! The in flight entertainment is limited and provided only hot sandwiches) f. But we were in for only a 3.5 hours flight. However, we were able to make a good use of stop over time in Hong Kong. The schedule is very...

Date of travel: January 2019
More 
North Asia Economy Bangkok - Taipei

Helpful?
Thank Seri L
1 review
Reviewed 4 days ago
NEW
via mobile

The flight was great, 15 hours to Hong Kong, 2 meals, 2 snacks and movies. Also you have cameras outside the plane so you can watch the landing. Great people, great prices. 2 hour layover in Hong Kong then breakfast on the way to manila, blankets and pillows provided and plenty of leg room.

Date of travel: January 2019
International Economy Los Angeles - Manila
Helpful?
Thank James M
Hong Kong, China
Level 4 Contributor
24 reviews
5 helpful votes
Reviewed 6 days ago
NEW
via mobile

I searched on web n HK Airlines offered a very attractive price for high (skiing) season airticket to Sapporo Chitose Airport. There was no delay, both outbound n in inbound, and whole trip was smooth and normal.

Date of travel: January 2019
North Asia Economy Hong Kong - Chitose
Helpful?
Thank E C
Orem, Utah
Level 6 Contributor
354 reviews
139 helpful votes
Reviewed 6 days ago
NEW

I couldn't have asked for anything more. Everything was great. The service, the seat, the meals, etc. And we were on time.

Date of travel: January 2019
International Business Class Hong Kong - Los Angeles
Helpful?
Thank Dale K
1 review
1 helpful vote
Reviewed 1 week ago
NEW

One of the third class website them create. Call Operators don't no English well . Never give any answer in time . Everything them say want to ask hongkong main office . My first n last mistake to fly with hongkong airlines .

Date of travel: November 2018
International Business Class Bangkok - San Francisco
Helpful?
1 Thank Irfan O
Hong Kong, China
Level 5 Contributor
72 reviews
21 helpful votes
Reviewed 1 week ago via mobile

Flew Hong Kong airline as first time to LAX was first time on their airbus 350 reverse herribone cabin, the decor is much better than their other planes and feel more modern. The service was very attentive and the food was descent. Only the midnight snack options need to improve compare to Cathay pacific which offers noodle soup as warm...

Date of travel: January 2019
More 
International Business Class Hong Kong - Los Angeles

Helpful?
Thank Frank S
Mission, Canada
Level 5 Contributor
53 reviews
31 helpful votes
Reviewed 1 week ago

We flew from Siem Reap Cambodia to Vancouver Canada with a layover in Hong Kong and our luggage went straight through which was great. The flight to Vancouver was 11 hrs and they fed us including beer and wine so that was good. The seats and leg room was good. Overall the flight was good.

Date of travel: January 2019
International Economy Siem Reap - Vancouver
Helpful?
1 Thank Alison B
Seattle, Washington
Level 3 Contributor
10 reviews
Reviewed 1 week ago

After reading all the negative reports about the airline, I was nervous in flying them with my family. However, we had amazing flight attendants. They were always present and thought about a number of things for the kids before us even asking or thinking of them ourselves. From boarding to deplaning, we were treated very well. The plane was a...

Date of travel: January 2019
More 
International Business Class Hong Kong - Vancouver

Helpful?
Thank biztrav67
1 review
3 helpful votes
Reviewed 1 week ago via mobile

Don’t waist your time looking at a flight that involves this company. We went to check in and the said they canceled the tickets and said the flight was over booked. They were willing to put us on a later flight for a additional 2,400 usd each. So we were stuck buying another ticket home from another company.

Date of travel: January 2019
International Economy Hong Kong - Seattle
Helpful?
3 Thank Aaron428
1 review
4 helpful votes
Reviewed 1 week ago via mobile

I went to attend my sister's funeral and on my way back to Auckland I was furious to see the treatment given to my family being Indians I guess. I asked for tea to which the air hostess said it will not be served coz of turbulence yet was serving the same to a passenger in front. Then they did...

Date of travel: January 2019
More 
International Economy New Delhi - Auckland

Helpful?
4 Thank Extraordinary639822
See travel tips for airlines
“Bring a seat cushion if you plan to fly overnight.”
SeriL565, 21 Jan 2019 | Read review
“They are a good value for money and provided us great service”
biztrav67, 15 Jan 2019 | Read review
“Do your online Check-in as you get to queue up at a separate line.”
VictorT865, 8 Jan 2019 | Read review
“Ask for discount upgrades from economy to business class at airport check-in, but you probably won't eat business class food”
ktedsel, 6 Jan 2019 | Read review
“Stay away if you can”
Scenic288222, 4 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Hong Kong Airlines
From its hub at Hong Kong International Airport (HKG), Hong Kong Airlines (HX) operates scheduled passenger service to more than 30 destinations. These include more than 20 cities in China, as well as points in Burma, India, Indonesia, Japan, the Maldives, Taiwan, Thailand and Vietnam. The airline's fleet consists of about 20 Airbus A320-200, Airbus A330-200 and Airbus A330-300 aircraft with a two-cabin (Business Class and Economy Class) configuration. The airline also has codeshare agreements with nine other airlines, including Air India (AI), Etihad Airways (EY) and Shanghai Airlines (FM).

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