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Hong Kong Airlines


1,055 reviews
Headquarters: 7th Floor One Citygate 20 Tat Tung Road, Hong Kong China 011 852 3916 3666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,055 Reviews from our TripAdvisor Community

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1,055 reviews from our community

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Showing 513: English reviews
Gold Coast, Australia
1 review
Reviewed 3 days ago
NEW

Our first trip with HK Airlines, and the price was really good so we gave it a go. BNE-Cairns was ok but limited food available and no alcohol served Cairn landing was bad, stopover seems to be a time waster. Cairns - HK - good flight overall. Young Chinese staff are friendly but dont really understand international passenger expectation. have...

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International Business Class Coolangatta - Ho Chi Minh City

Helpful?
Thank simonS9333UV
Hong Kong, China
1 review
Reviewed 4 days ago
NEW

This review is from my experience flying Business Class back in June 2018. I had gotten several good recommendations from friends & family so I booked a RT flight from HKG to SFO. The cost of the flight was reasonable, so I went ahead and booked a Z-Class ticket for the long haul. Let’s start from the beginning... 1) Shortly...

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International Business Class Hong Kong - San Francisco

Helpful?
Thank AuroFC_1011
Tokyo, Japan
Level 5 Contributor
44 reviews
11 helpful votes
Reviewed 6 days ago
NEW

This time it was used for the first time. The equipment is somewhat old but good service. The lounge at Hong Kong Airport was also very good. The service of the cabin attendant is also good, it is the airline that you want to use. The business class has good cost performance and seats are relaxed. Thank you.

Southeast Asia Business Class Hong Kong - Bangkok
Helpful?
Thank papablack2016
Singapore
Level 6 Contributor
301 reviews
87 helpful votes
Reviewed 1 week ago

As always , we got delayed by about 2.30 hr which is purely because of late arrival of previous aircraft.

North Asia Economy Hong Kong - Beijing
Helpful?
Thank Hawkdai007
Hong Kong, China
Level 4 Contributor
20 reviews
9 helpful votes
Reviewed 1 week ago

I was delay my trip to Bali one day after Volcano Activity in Bali and staff of HX was inform for the delay and please check in others day after we got information. Perfect Service of ground arrangement at Hong Kong Airport. Well done!

Asia Economy Hong Kong - Denpasar
Helpful?
Thank Catt H
Level 6 Contributor
34 reviews
11 helpful votes
Reviewed 1 week ago via mobile

Barely sure it's one of the latest A330 of HX's fleet, currently it calls 33T officially. The seats configuration in business class are 2-2-2 per row (others A330-300 or A350 of HX are 1-2-1 per row). The seats are trendy moderated that provides adequate space for short haul flight although it is not 180 ° flat bed. The IFE LED...

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Southeast Asia Business Class Hong Kong - Bangkok

Helpful?
Thank Lo P
Hong Kong, China
1 review
1 helpful vote
Reviewed 2 weeks ago

I had booked a flight from Hong Kong to Istabbul by Etihad Airlines. The first leg of the airlines I was to travel by Hong Kong Airlines. The ticket was booked by my wife on line. On reaching the counter for check-in I realized that my name was spelt wrong. Basically the middle name was missing and the sir name...

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Southeast Asia Economy Hong Kong - Bangkok

Helpful?
1 Thank amuthya
Level 4 Contributor
36 reviews
33 helpful votes
Reviewed 2 weeks ago

stay clear of long waits at passport control and security at T1 in Beijing, HKA uses from T2,.....much better travelling experience at both destinations. Friendly ground staff, cabin crew attentive, F&B & inflight entertainment choice good. Had a nice stressless reclined trip . Will use again

Asia Business Class Beijing - Hong Kong
Helpful?
Thank Ian S
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Apparently it’s nearly impossible if you’re at the Hong Kong airport & flew with HKA. What’s that, you specifically requested the double stroller be available for your 3.5 hr layover even helping the associate place the special tag on the stroller in Bangkok & LA to make sure you had it so your infant & toddler had somewhere to sleep...

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International Economy Los Angeles - Bangkok

Helpful?
Thank Dhdhdjdj
Oakland, California
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 2 weeks ago

Friendly and attentive crew. Comparable to Cathay Pacific Airlines and Singapore Airlines but cheaper air fare.

International Economy San Francisco - Hong Kong
Helpful?
Thank WMa
See travel tips for airlines
“I want you to introduce Wi-Fi.”
papablack2016, 13 Aug 2018 | Read review
“Request service earlier and avoid last minute changes”
saramD534HE, 29 Jul 2018 | Read review
“better quality of food/ better in flight service from flight crew/ clean bathrooms frequent”
Angelina1969, 27 Jul 2018 | Read review
“bring your own snacks if you can! flight attendants don't walk down the aisle often to provide snacks or drinks after meal service :)”
colourofmay, 16 Jul 2018 | Read review
“first class maybe?”
, 9 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Hong Kong Airlines
From its hub at Hong Kong International Airport (HKG), Hong Kong Airlines (HX) operates scheduled passenger service to more than 30 destinations. These include more than 20 cities in China, as well as points in Burma, India, Indonesia, Japan, the Maldives, Taiwan, Thailand and Vietnam. The airline's fleet consists of about 20 Airbus A320-200, Airbus A330-200 and Airbus A330-300 aircraft with a two-cabin (Business Class and Economy Class) configuration. The airline also has codeshare agreements with nine other airlines, including Air India (AI), Etihad Airways (EY) and Shanghai Airlines (FM).

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