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Hong Kong Airlines


926 reviews
Headquarters: 7th Floor One Citygate 20 Tat Tung Road, Hong Kong China +852-3916-3666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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926 Reviews from our TripAdvisor Community

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926 reviews from our community

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Showing 450: English reviews
Frankfurt, Germany
Level 2 Contributor
4 reviews
Reviewed yesterday
NEW

The new Airbus A350 from HongKong Airlines is great. I love their livery, it looks elegant and traditional. The seats in the business class are good, nothing special but good. The food is good too. The crew is always very friendly. The ticketprice is unbeatable for this route. Well done HongKong Airlines! When flying from Hong Kong try their new...

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Asia Business Class Bangkok - Hong Kong

Helpful?
Thank runsame
Level 6 Contributor
77 reviews
27 helpful votes
Reviewed yesterday
NEW
via mobile

I gave a to the airline didn't mean that it was of a 5 stars standard. I only want to show that this is value for money. I went to Niseko for skiing in last February and so surprised that the price for the flight was a cheap flight but there were good service with meal. Although the meal was...

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North Asia Economy Hong Kong - Chitose

Helpful?
Thank Henry L
Hong Kong, China
Level 3 Contributor
18 reviews
12 helpful votes
Reviewed yesterday
NEW

According to the senior purser of the first crew and the senior purser of the reserved crew, they were not aware of the fact that each of 2 reserved crew members had occupied 4 seats by lying on the row 32DEFG and 33DEFG. The conduct resulted in these two crew members enjoying themselves comfortably but depriving the other passengers to...

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International Economy Auckland - Hong Kong

Helpful?
Thank Ting228
Hong Kong
Level 1 Contributor
4 reviews
Reviewed 3 days ago
NEW

Average speaking, the service is up to standard. However, I believe there is still room for improvement such as the choice of food and drinks. I experienced different time of flight with this airline when I travel to Japan. I gathered that they served all the same food no matter you fly during lunch hours, supper or even late night...

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North Asia Economy Hong Kong - Osaka

Helpful?
Thank SimonK124
Santa Clarita, California
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 3 days ago
NEW

I didn't plan to take this trip, but couldn't resist the low price. The service from check-in to baggage claim was smooth, the in-flight service also nice. I missed couple snacks because my eyes were shut, and the flight attendants were moving too soft

International Economy Los Angeles - Ho Chi Minh City
Helpful?
Thank vanbgiang
Hong Kong, China
1 review
Reviewed 4 days ago
NEW

The online check in for 4 flights I took with Hong Kong Airlines was absolutely terrible. First the website wouldn't let me input my information, saying there was an error. Then once it started working it would let me get to just before seat selection and then glitch out. I tried probably 50 times. Also, as we are tall people...

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International Economy Hong Kong - Vancouver

Helpful?
Thank carlier24
2 reviews
Reviewed 5 days ago
NEW

Ticket agents at check in at both ends where very helpful. I traveled with my wife and both times we had seats that were not together, the agents made changes so that we did sit together. Not many airlines would be bothered in doing that. Thank you!

North Asia Economy Hong Kong - Taipei
Helpful?
Thank Thaddeus P
San Francisco, California
1 review
Reviewed 6 days ago
NEW
via mobile

This make-shift airline wouldn’t board me at the San Francisco airport even though I arrived an hour before departure. The counter person told me their system had already “shut down” and they couldn’t even look up my plane ticket. While I am well aware that this was an international flight and I typically arrive 2-3 hours before departure, I managed...

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International Economy San Francisco - Hong Kong

Helpful?
Thank SFTraveler167
Toronto
Level 3 Contributor
24 reviews
10 helpful votes
Reviewed 6 days ago
NEW

The flight from Bangkok to Hong Kong was surprisingly under capacity. We could sit almost anywhere we wanted. .A real concern was the inflight entertainment system which was not comparable to major north American airlines. I could not make it work to the point I just turned off the classical music. All the other music choices were unique Chinese music...

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Asia Economy Bangkok - Hong Kong

Helpful?
Thank Donald B
New Delhi, India
Level 4 Contributor
44 reviews
13 helpful votes
Reviewed 6 days ago
NEW

journey was very good and even fare ok while returnng from beijing the flight was comfortable. food from beijing flight was ok for hindu vegetarin

North Asia Economy Hong Kong - Beijing
Helpful?
Thank sh_mohanlal
See travel tips for airlines
“When flying from Hong Kong try their new business class lounge!”
runsame, 27 May 2018 | Read review
“good price to Japan.”
SimonK124, 25 May 2018 | Read review
“Treat them like any other airline and you won't be disappointed”
the_suttons_nz, 21 May 2018 | Read review
“Just ask the staff if you have any request and they will try to accommodate you if they can”
iamREA, 20 May 2018 | Read review
“pay the extra for business class”
michaellK6094OA, 20 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Hong Kong Airlines
From its hub at Hong Kong International Airport (HKG), Hong Kong Airlines (HX) operates scheduled passenger service to more than 30 destinations. These include more than 20 cities in China, as well as points in Burma, India, Indonesia, Japan, the Maldives, Taiwan, Thailand and Vietnam. The airline's fleet consists of about 20 Airbus A320-200, Airbus A330-200 and Airbus A330-300 aircraft with a two-cabin (Business Class and Economy Class) configuration. The airline also has codeshare agreements with nine other airlines, including Air India (AI), Etihad Airways (EY) and Shanghai Airlines (FM).
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