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Hong Kong Airlines


1,179 reviews
Headquarters: 7th Floor One Citygate 20 Tat Tung Road, Hong Kong China 011 852 3916 3666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,179 Reviews from our TripAdvisor Community

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1,179 reviews from our community

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Showing 590: English reviews
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

Apparently no one cleans them for the duration of the 12+ LAX-HKG flight. Disgusting restrooms on both flights. On my outbound flight, I went in after a female flight attendant and OMG, it wasn’t a pleasant experience - toilet seat was all wet and so was the floor. Used paper towels were everywhere. Such a shame to have Hong Kong...

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International Economy Los Angeles - Hong Kong

Helpful?
Thank Alan K
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

First time flying Hong Kong Airlines. As a global entry flyer, HX doesn’t have a system to connect my global entry # to my tix, so had to wait in line at LAX. Also required me to check in my hand carry on my way back to LA even though I had less stuff! Crap service...Flight attendants bumped into me...

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International Economy Los Angeles - Hong Kong

Helpful?
Thank Alan K
Makassar, Indonesia
Level 5 Contributor
81 reviews
23 helpful votes
Reviewed 2 days ago
NEW

Good efficient service, on time no problems. Nothing fancy but everything went as promised and I would be quite happy to fly HK Air again.

Southeast Asia Economy Hong Kong - Hanoi
Helpful?
Thank gergmu
Vancouver, Canada
Level 4 Contributor
39 reviews
28 helpful votes
Reviewed 3 days ago
NEW

This was our first time flying Hong Kong Airlines and it was a great experience. We flew Vancouver to Hong Kong, Hong Kong to Shanghai, Berlin to Hong Kong and Hong Kong to Vancouver. All flights except the Shanghai flight departed on time. The crew were very friendly and accommodating. For the most part the flight boarding and disembarking were...

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International Economy Vancouver - Hong Kong

Helpful?
Thank tfanzega
Level 2 Contributor
6 reviews
Reviewed 3 days ago
NEW
via mobile

Self-service is a trend in a fast-paced airport environment. In order to save travellers’ time or airlines’ manpower. Airlines set up the facility of self check-in kiosks to facilitate the process of selecting seats, check-in and collecting boarding passes. The helpers of HK Airline provide a clear and good services in this aspect. Their demonstration let me know how to...

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North Asia Economy Hong Kong - Sapporo

Helpful?
Thank Jennifer C
Townsville, Australia
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 5 days ago
NEW
via mobile

I do up to four overseas trips a year and this is the first time I’ve used Hong Kong Airlines and it would have to be one of the best return flights I’ve ever had, the staff are amazing nothing was to much trouble. Easy to talk to and friendly. Will definitely be flying with them more often in the...

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International Economy Cairns - Manila

Helpful?
Thank waynehurst
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 6 days ago
NEW

fast and comfortable flight with in flight tea and coffee. Aeroplane was clean, cabin crew were friendly. I have also flown long haul flight with them too they provide free in-house entertainment via iPads. Not too bad.

North Asia Economy Hong Kong - Sanya
Helpful?
Thank NadineW1310
Cairns, Australia
Level 6 Contributor
166 reviews
70 helpful votes
Reviewed 1 week ago

Such a pity that Hong Kong Airlines is ceasing their service into Cairns! I flew to Canada in August, and returned to Australia in September. I was very impressed by the cabin crew who were pleasant, cheerful and very willing to provide drinks / snacks at all hours... even on such massively long flights. Plenty of leg room even for...

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International Economy Cairns - Vancouver

Helpful?
Thank Jeanette M
Gold Coast, Australia
Level 6 Contributor
191 reviews
69 helpful votes
Reviewed 1 week ago

We booked a Virgin flight recently from Hong Kong to Gold Coast as a different means of getting home and also one that took us directly to the Gold Coast. My partner is a Gold member of Virgin so we went to book in via the fast track velocity gold class line (business queue) which is normal but discovered because...

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International Economy Hong Kong - Coolangatta

Helpful?
Thank Roslyn F
2 reviews
Reviewed 1 week ago

poor treatment of passengers. it feels like you are on military flight, poor service. not service oriented crew. tense ambiance and rude hostesses. food quality does fit human consumption. rest rooms are not clean. you don't see smile on their faces, maybe they are not paid for few month. I will not use this airlines again. My first and last...

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International Economy Los Angeles - Manila

Helpful?
Thank Compass453669
See travel tips for airlines
“do not take this flight”
Compass453669, 8 Oct 2018 | Read review
“Try to avoid needing connecting flights, or make sure the layover is at least 4 or 5 hours.”
TonyCoolidge, 28 Sep 2018 | Read review
“Book directly with airline, do not go through Travel Agency”
yourb2014, 27 Sep 2018 | Read review
“They are well worth a try”
geoffreybarnett, 24 Sep 2018 | Read review
“Pack sensibly and be polite”
talentpicker, 20 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Hong Kong Airlines
From its hub at Hong Kong International Airport (HKG), Hong Kong Airlines (HX) operates scheduled passenger service to more than 30 destinations. These include more than 20 cities in China, as well as points in Burma, India, Indonesia, Japan, the Maldives, Taiwan, Thailand and Vietnam. The airline's fleet consists of about 20 Airbus A320-200, Airbus A330-200 and Airbus A330-300 aircraft with a two-cabin (Business Class and Economy Class) configuration. The airline also has codeshare agreements with nine other airlines, including Air India (AI), Etihad Airways (EY) and Shanghai Airlines (FM).

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