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Air Asia - Philippines AirAsia


490 Reviews
Headquarters: Domestic Road Manila Domestic Airport, Pasay, Luzon 01300 Philippines +632-722-2742 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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490 Reviews from our TripAdvisor Community

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490 reviews from our community

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Showing 393: English reviews
Level 6 Contributor
795 reviews
131 helpful votes
Reviewed yesterday
NEW

After a typhoon the flights were delayed so much that we weren't able to leave Caticlan due to the twilight restrictions at the airport. They expected everyone to stay at the airport while they sent the crew to Boracay. The next scheduled flight was at 0600 on the same plane but didn't end up leaving until 1030 since that was...

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Domestic Economy Panay Island - Manila

Helpful?
Thank Acineto
Temecula, California, United States
Level 5 Contributor
41 reviews
12 helpful votes
Reviewed yesterday
NEW

Sometimes late sometimes early - its hit or miss. The service the same, some really excellent and some just meh average kinda apathetic.

Domestic Economy Manila - Panay Island
Helpful?
Thank Marcia_no_dias_malos
Edinburgh, United Kingdom
Level 5 Contributor
51 reviews
35 helpful votes
Reviewed 4 days ago
NEW
via mobile

Our 2nd flight with AirAsia Philipinnes this month. Delayed, again. Looked at the departure information screens - delays seems to be norm for them for most of their local flights. Take this into account when planning your holidays. Received a text message notice related to our first flight with them, no contact on this occassion. Otherwise,no other issues.

Domestic Economy Puerto Princesa - Manila
Helpful?
Thank Iza S
London, United Kingdom
Level 5 Contributor
49 reviews
12 helpful votes
Reviewed 4 days ago
NEW

I have flown with this airline on four occasions now & they have never left on time in either direction. They always seem to have some kind of delay from a selection of excuses. Next time I have a domestic flight I am strongly considering alternatives. The check-in staff & staff on-board are great.

Domestic Economy Manila - Tacloban
Helpful?
Thank Simon W
Cebu City, Philippines
Level 3 Contributor
12 reviews
8 helpful votes
Reviewed 1 week ago

We booked roundtrip with their promo fare last year Ceb-Mnl route. We were glad at first as we were not having problems with our Cebu-Manila flight: no delays, no unexpected inconvenience, and the service was good. However, our Manila-Cebu flight was delayed for more than 2 hours and we were not notified thru email or phone, we did not receive...

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Domestic Economy Manila - Cebu Island

Helpful?
Thank melaiiski
Portrush, United Kingdom
Level 5 Contributor
63 reviews
10 helpful votes
Reviewed 1 week ago

T4 at Manila is a disaster. After lining up for the check-in, you then join another line to drop off bags. It barely moves. We waited over 90mins in that line to drop off our cases.On the plus side, we didn't need to panic, because, as usual the flight was delayed. The departure lounge was overcrowded so we had to...

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Domestic Economy Manila - Kalibo

Helpful?
Thank Wesley S
Level 5 Contributor
34 reviews
Reviewed 1 week ago

As usual it's always delayed... going and coming back to Manila. Well most airlines get delayed but Air Asia is terrible...more than 2-3 hours sometimes :(

Domestic Economy Manila - Kalibo
Helpful?
Thank Cynthia L
Makati, Philippines
Level 6 Contributor
107 reviews
14 helpful votes
Reviewed 1 week ago via mobile

Flight was 2hrs delayed MLA-TPE; also delayed on the return by 3hrs. Made the mistake of sitting near the tail where the FAs noisily chat away the time.

North Asia Economy Manila - Taipei
Helpful?
Thank JP Anthony P
Doha, Qatar
Level 5 Contributor
57 reviews
12 helpful votes
Reviewed 1 week ago via mobile

Most horrible experience! They announced that the flight was late which is just fine.then they moved again without even informing the passengers so when we approached the counter that was the only time they told us. I wasted my one day for my hotel reservation coz they charged me even I was not there as my flight was so late.

Southeast Asia Economy Manila - Ho Chi Minh City
Helpful?
3 Thank rhum_cola
Stuttgart
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

We shutteled from Manila to Bohol and back with A320. Was quiet ok but not more. Pre ordered meals was a mistake. Quality too low. Staff was quiet friendly and willing to help. Language skills could be better. Seats really small for western sized people.

Domestic Economy Bohol Island - Manila
Helpful?
1 Thank Bernd700
See travel tips for airlines
“Get to the check in two hours early because the line is crazy. Make sure you are not over 20k on luggage.”
VanceH, 8 Jan 2018 | Read review
“Don't book from outside the Philippines.”
Buddymoran, 30 Dec 2017 | Read review
“Best tip - fly with another airline!”
iand157, 30 Dec 2017 | Read review
“Ask for help and you will get it - Amazing care and attention to a physically challenged traveller”
125margh, 28 Dec 2017 | Read review
“Avoid like the plague!”
Q5387BKgregt, 22 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Asia - Philippines AirAsia
AirAsia Philippines (PD) is a Manila-based low-cost carrier and the Philippine affiliate of Malaysia-based AirAsia. (AK). Founded in 2010, AirAsia Philippines operates from a hub at Ninoy Aquino International Airport (MNL) and flies to three other destinations: Mactan-Cebu International Airport (CEB), Francisco Bangoy International Airport (DVO) and Kalibo International Airport (KLO). The airline also owns a subsidiary, AirAsia Zest (PQ), that flies to more than 15 destinations. These include seven domestic destinations, as well as points in China, Hong Kong, Macao, Malaysia and South Korea.
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