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Air Asia - Thai AirAsia


2,875 Reviews
Headquarters: Don Mueang Intl Airport, Ctl Office Room 3200 Vibhavadee Rangsit Rd., Bangkok 10210 Thailand +66-2-515-9999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,875 Reviews from our TripAdvisor Community

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2,875 reviews from our community

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Showing 1,359: English reviews
Melbourne, Australia
Level 4 Contributor
43 reviews
41 helpful votes
Reviewed yesterday
NEW
via mobile

I booked a return flight Phuket to Male via Bkk. The first flight out was put back by 4 hours therefore missing my connection so I booked another flight out and then had to explain that as AirAsia had changed my flight and due to their terms I had little alternative. However, the flight was fine and I must say...

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Domestic Economy Phuket - Bangkok

Helpful?
Thank loveaholiday101
Los Angeles, California
Level 3 Contributor
13 reviews
15 helpful votes
Reviewed yesterday
NEW

We were a family of five each with a carry-on baggage. We were fine on our way from Bangkok to Chiangmai, but on our returning flight, at the boarding, they let everyone go except for our family and made us weigh our carry-ons on the scale. Each carry-on was little over the limit of 7Kg (15lbs). They wanted to charge...

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Domestic Economy Chiang Mai - Bangkok

Helpful?
Thank bzmama2014
Portsmouth, United Kingdom
Level 4 Contributor
43 reviews
32 helpful votes
Reviewed yesterday
NEW

I didn't get charged for excess weight when I travelled from Changi to Krabi. My case had 2ltrs of spirits that was to go into the hold. On my return to Changi from Krabi there was no spirits (drank them throughout my holiday) and left clothes and books I no longer needed so you can imagine my surprise when I...

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Southeast Asia Economy Krabi Town - Singapore

Helpful?
Thank 60sneil
Level 3 Contributor
17 reviews
Reviewed yesterday
NEW

A cheap, comfortable flight, a modern airplane, we paid for one additional suitcase. We booked the flight directly through the airline website after we saw it was the cheapest for the dates we wanted.

Domestic Economy Chiang Mai - Bangkok
Helpful?
Thank שרון ד
Woody Point, Australia
Level 6 Contributor
217 reviews
59 helpful votes
Reviewed 2 days ago
NEW

A great short hall return flight. Quick and easy check in with reliable departure and arrival time. Staff where helpful and efficient. Seats where comfortable with snacks available. Very happy experience and will be using them again.

Southeast Asia Economy Bangkok - Phnom Penh
Helpful?
Thank Darryn P
Mijas, Spain
Level 6 Contributor
448 reviews
132 helpful votes
Reviewed 2 days ago
NEW
via mobile

Booked premier ticket but everything is same as standard economy. Only difference is one checked bag allowed. Their carry on policy is 1 bag per passenger. This is not enforced at all causing fights for overhead storage space. When complaining to senior flight attendants their reply is go write a letter because they will not listen to us. I tried...

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Southeast Asia Economy Bangkok - Vientiane

Helpful?
Thank heinzalbert
burton on trent
Level 5 Contributor
55 reviews
16 helpful votes
Reviewed 2 days ago
NEW

When in Asia this is one of the best airlines to travel with their checkin is very good we always ha luggage to go in hold so we automatically receive a meal and very good it is to for a low cost airline

Domestic Economy Bangkok - Chiang Rai
Helpful?
Thank johnkris
Boston, Massachusetts
Level 1 Contributor
4 reviews
5 helpful votes
Reviewed 3 days ago
NEW

Air Asia is the worst airline out there. I flew from Siem Reap to Kuala Lumpur and paid to check-in my bag. I even bought their "Value Pack Insurance". Air Asia broke the handle on my luggage and refused to compensate me in any way for the bag. They said their insurance only covers delayed baggage and not damaged baggage...go...

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Southeast Asia Economy Siem Reap - Kuala Lumpur

Helpful?
Thank Jc0ol01
Poole, United Kingdom
Level 6 Contributor
302 reviews
79 helpful votes
Reviewed 3 days ago
NEW

Have flown a lot with airasia and find them extremely good. Great value for money, but still comfortable seats, friendly crew, a limited, but good selection of food and beverages to purchase at reasonable prices. Our flight was late leaving as the incoming flight was late, but we made up most of the time and all was well. An extremely...

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Southeast Asia Economy Da Nang - Bangkok

Helpful?
Thank TonyD33
france
Level 6 Contributor
96 reviews
25 helpful votes
Reviewed 3 days ago
NEW

The internet site is not easy to use. there are options you may pay . For example, We did reserve a flight with Value Pack including : 20kg baggage allowance 1 meal Standard seat selection Insurance by Tune Protect: Baggage Delay & 1hr On Time Guarantee- but at the counter desk, it seemed the meal had not been well recorded...

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Domestic Economy Krabi Town - Chiang Mai

Helpful?
Thank mvn67
See travel tips for airlines
“print the vouchor before arrival to the airport”
G5121HW_, 17 Jan 2018 | Read review
“Don't check-in a bag and get to the airport super early because their lines are terrible”
Jc0ol01, 15 Jan 2018 | Read review
“Buy preordered food - sandwiches are fine and cooked very good - means you get food earlier and on short haul flights that is a good thing.”
TonyD33, 15 Jan 2018 | Read review
“value pack : meal had to be recorded on your boarding pass so make a copy photo of your internet reservation”
mvn67, 15 Jan 2018 | Read review
“The Nasi Lamak is my favourite meal on the flight, highly recommend it (a bit spicy though).”
367belindan, 14 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Asia - Thai AirAsia
A joint venture between Malaysia-based AirAsia and Thailand’s Asia Aviation, AirAsia Thai (FD) is a low-cost carrier that operates from a primary hub at Bangkok’s Don Mueang International Airport (DMK). Chiang Mai International Airport (CNX), Phuket International Airport (HKT) and Krabi International Airport (KBV) are secondary hubs. The airline’s fleet consists of 44 Airbus A320 variants. AirAsia Thai flies to about 40 destinations, including 18 within Thailand. International destinations include Cambodia, China, Hong Kong, India, Indonesia, Macao, Malaysia, Myanmar, Singapore and Vietnam.
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