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Air Asia - Thai AirAsia


3,881 reviews
Headquarters: Don Mueang Intl Airport, Ctl Office Room 3200 Vibhavadee Rangsit Rd., Bangkok 10210 Thailand +66-2-515-9999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,881 Reviews from our TripAdvisor Community

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3,881 reviews from our community

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Showing 2,012: English reviews
Bangkok, Thailand
Level 6 Contributor
2,170 reviews
1,012 helpful votes
Reviewed yesterday
NEW

Smooth and friendly check-in with no hassles. Efficient boarding.... with departure 10 minutes before schedule. Flight crew was cheerful, attractive and efficient. Flight was smooth and comfortable, except for lack of legroom. Flight arrived 30 minutes early!

Southeast Asia Economy Luang Prabang - Bangkok
Helpful?
Thank Raintree_Thailand
Southend-on-Sea, United Kingdom
Level 6 Contributor
383 reviews
132 helpful votes
Reviewed 2 days ago
NEW
via mobile

Air Asia were extremely efficient at check In and departure.our food which we had ordered on line at time of booking some 6 months prior to flying arrived as ordered. The aircraft was spotlessly clean and we arrived 40 minutes early . Great service

Southeast Asia Economy Siem Reap - Kuala Lumpur
Helpful?
Thank Jimpendrigh
Mae Nam, Thailand
Level 3 Contributor
19 reviews
4 helpful votes
Reviewed 2 days ago
NEW

We got to fly Air Asia on our trip to Don Muang Airport in Bangkok for my lil boy's passport renewal. If you allowed the agent to make the booking, probably OK. But doing your own booking is a bit work to get everything right and clear. The only worry I had was about the seating and luggage weight allowance,...

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Domestic Economy Surat Thani - Bangkok

Helpful?
Thank Paul C
Singapore, Singapore
Level 5 Contributor
37 reviews
5 helpful votes
Reviewed 4 days ago
NEW
via mobile

I flew on Air Asia from Bangkok to Singapore. The crew was warm and friendly and catered well to the needs of the passengers. They paid extra attention to those with toddlers and young children. The preordered meal was delicious. I chose the panang chicken with rice. This meal had chicken pieces in curry gravy served with hot fluffy rice....

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Southeast Asia Economy Bangkok - Singapore

Helpful?
Thank effortleslie
ontario
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

I took 3 small airlines during my trip. One was Air Aisa - they were all pretty similar. It was a good flight. Nothing special. It was short and they got us there. Everything was on time. Seats are small (same as all these small domestic airlines).

Domestic Economy Krabi Town - Chiang Mai
Helpful?
Thank Mistelle M
1 review
Reviewed 4 days ago
NEW
via mobile

Bad service ever! We reached at Cebu Mactan airport around 4:14am our flight is 5:20am but upon going to reach check in counters the line is too long then we reach around 4:35 they told us that our flight is close already...we need to rebook to the next flight sched and we need to pay 2,700 pesos...we never hear any...

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Domestic Economy Cebu Island - Manila

Helpful?
Thank Anna Marie C
Chennai (Madras), India
Level 6 Contributor
209 reviews
283 helpful votes
Reviewed 4 days ago
NEW
via mobile

See, i was travelling from Chennai to Krabi (2+1+1) on 9/6/2018 via Booking NO.ZJWSFY ; Flight AK860 and i had taken an option of 20Kg Checked-in baggage.   Then i will be heading back from Krabi to Singapore on 12/6/2018  via HHTZJL FD330 (2+1+1), in this transaction i had, by mistake selected the value pack, and got a Checkin baggage...

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Southeast Asia Economy Kuala Lumpur - Krabi Town

Helpful?
Thank MJRVJ
Sydney, Australia
Level 2 Contributor
8 reviews
Reviewed 4 days ago
NEW
via mobile

We chose Air Asia because of the cheap flights and it got the job done. We flew a short flight of only 1 hour and it was fine, though would not recommend this airline for long haul. There was no in service meals but you would not expect that on a short haul flight anyway. Overall I would fly again...

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International Economy Krakow - Bangkok

Helpful?
Thank brookemcclean23
Perth, Australia
2 reviews
5 helpful votes
Reviewed 5 days ago
NEW
via mobile

4 attempts to retrieve double booking refund. Each reply has a different excuse. Also will not submit application over the phone. I will never fly this company again. The past two flights I have encountered problems at check-in in Indonesia especially and now this. They certainly are good at taking money but will not release funds that they should when...

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International Economy Perth - Kuala Lumpur

Helpful?
Thank pond007
1 review
Reviewed 5 days ago
NEW
via mobile

Overall, for the price I am paying, I am quite happy. However, I tried looking for 'comments/feedback' section on Air Asia website but couldn't find it. Time for a uniform update, Air Asia! I think there should be more hygiene when dealing with food.. 1. Hair tied up when serving food. 2. Gloves on when serving food. 3. Apron should...

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International Economy Perth - Kuala Lumpur

Helpful?
Thank Nancy C
See travel tips for airlines
“Find another airline !”
IvanChantler, 19 Jun 2018 | Read review
“cheap tickets”
MisterAntalya, 18 Jun 2018 | Read review
“Find another airline if possible. If you have to use this airline plan for delays”
pcreed70, 17 Jun 2018 | Read review
“Dont waste your money”
323sangd, 16 Jun 2018 | Read review
“Carry your own water, please. Else you will have to wait until you land at your destination.”
732vishalw, 10 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Asia - Thai AirAsia
A joint venture between Malaysia-based AirAsia and Thailand’s Asia Aviation, AirAsia Thai (FD) is a low-cost carrier that operates from a primary hub at Bangkok’s Don Mueang International Airport (DMK). Chiang Mai International Airport (CNX), Phuket International Airport (HKT) and Krabi International Airport (KBV) are secondary hubs. The airline’s fleet consists of 44 Airbus A320 variants. AirAsia Thai flies to about 40 destinations, including 18 within Thailand. International destinations include Cambodia, China, Hong Kong, India, Indonesia, Macao, Malaysia, Myanmar, Singapore and Vietnam.
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