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VietJetAir

5,738 reviews
Headquarters: 530 Nhat Tao, District 11, Ho Chi Minh City Vietnam
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2.05,738 reviews
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About VietJetAir
Headquarters: 530 Nhat Tao, District 11, Ho Chi Minh City Vietnam

Airline Summary

Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. It is headquartered in Ho Chi Minh City and operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes.
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Hueyoz wrote a review 19 Apr
Sydney, Australia184 contributions147 helpful votes
Ho Chi Minh City - Sydney
International
I booked this airline for my return flight from Vietnam - what a mistake! My flight to Vietnam was with Jetstar and when I had to cancel my trip at almost the last minute, Jetstar gave me a flight credit. However, it is IMPOSSIBLE to contact VietJet Air despite sending emails to the Australian email address, and calling the Australian office. Eventually I managed to get a reply from their Thai office, who said they couldn't help, and said I needed to contact the Australian office. They just send you round and round in circles, saying this office can't help, you need to contact someone else. My advice - don't use them. They are cheap for a reason! I will never use them again - even if they were free!
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Susan I wrote a review 19 Apr
Perth, Australia2 contributions
Perth - Ho Chi Minh City
International
Just returned from a 6 day holiday in Vietnam. Felt compelled to write this review to defend a budget airline, where staff were very pleasant, accommodating as well as professional and polite, both on the outbound and inbound flights. Food is adequate but you get what you pay for. Overall flight experience was very good. Thank you Vietjet. We will indeed, travel with you again 😊
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Emily D wrote a review 19 Apr
Brooklyn, New York2 contributions
Denpasar - Ho Chi Minh City
Southeast Asia
Unfortunately, this was the only airline to get us from Bali to Ho Chi Minh non-stop so we went with it, but holy cow--every review calling this Airline a crook is 100% correct. IF YOU CAN AVOID IT, AVOID IT AT ALL COSTS. We wanted to make a simple change to a ticket 5 minutes after booking and they wanted to charge us $200 USD...we haven't even taken the flight yet so I will write another review after that plays out, but wow this Airline is a total nightmare. Listen to people when they say to not fly this airline if you can at all afford to.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Xzuric C wrote a review 18 Apr
1 contribution
Chiang Mai - Bangkok
Domestic
This airline worked hard for this zero rating. The staff is so unprofessional and RUDE. Also, we traveled with just one small backpack domestically. the lady seemed determined to charge me for something. As she looked several times at our backpacks I guess all she can find is the baby's car seat--which on 99 percent of airlines are FREE. For someone who travels alot I will desperately avoid this airline in the future.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ankita B wrote a review 16 Apr
2 contributions
New Delhi - Ho Chi Minh City
Southeast Asia
Worst airline…got vietnam visa from embassy but airline denied to accept that visa and charged 30k on the spot to fly…also during return with connecting flight of same airline they left luggage of passengers in connecting country. Also charged extra money even when flight is empty to sit on window seat.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SCREEN/MOVIE: There were no screens or phone chargers. So, you can't watch a movie unless you download it before the flight. Even so, you are limited by the battery you have on your phone, as you will not be able to charge it. FOOD/DRINKS: Vietjet does not provide any drinks or meals as part of their airfee, not even a glass of water. Noodles = USD4. FLIGHT DELAY: VietJet domestic flights around Vietnam. ALL FLIGHTS WERE DELAYED, NO EXCEPTIONS. STAFF: as rude as can be.
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Hueyoz wrote a tip 19 Apr
"Don't use them!"
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Katelyn C wrote a tip 14 Apr
"Do not book Thai viajet Horrible and rude service by staff I’d number 1122 soontharee. We were overweight by a few kilos, she let other "
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Joe M wrote a tip 11 Apr
"Check in early"
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John M wrote a tip 9 Apr
"Try different airlines"
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Emanuela P wrote a tip 9 Apr
"Don't book them if you have a planed holiday they will delay you it's inevitable."
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Round TripOne-wayMulti-city
Depart
Sun, 05/05
Return
Sun, 12/05
Travellers
1, Economy