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Aeromar


136 Reviews
Headquarters: Hangar #1 Zone D Col. Federal, Mexico City 15620 Mexico +52-1-800-237-6629 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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136 Reviews from our TripAdvisor Community

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136 reviews from our community

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Showing 38: English reviews
Iowa City, Iowa
Level 6 Contributor
256 reviews
59 helpful votes
Reviewed 4 days ago
NEW

We have nothing negative to say about this airline. Gosh this is a budget airline that has new modern airplanes (yes they have propellers but in this case that is a good thing). The seats actually recline, they serve free snacks and drinks and , in our case were exactly on time. Check in and boarding were perfect. The ATR42...

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Domestic Economy Merida - Cancun

Helpful?
Thank Rowland45
Amarillo, Texas
Level 1 Contributor
3 reviews
Reviewed 4 days ago
NEW
via mobile

This airline is a joke.. Took an American Airlines flight with a reservation from Aeromar fully paid to fly from Tucson to Culiacán Mexico. I get to Tucson and ask a delta agent and a police officer where the aeromar counter is to check in and they both looked at me like I was nutts. Both informed me that service...

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Mexico Economy Tucson - Culiacan

Helpful?
Thank Robert B
2 reviews
3 helpful votes
Reviewed 2 weeks ago

Four of us did a day trip from Cancun to Merida and back on December 29th 2017. We had read many poor reviews about Aeromar and had even contemplated driving. The flight (via BestDay.com) cost us USD 95 each for the return flights for a total of USD 380. Some other airlines wanted to charge as much as USD 400...

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Domestic Economy Cancun - Merida

Helpful?
Thank Colin J
Dallas, Texas
1 review
Reviewed 2 weeks ago

Was called the evening before my flight from the Cancun Station Manager, Eduardo Orbe to inform me that my flight had been cancelled. He offered to have me fly 24 hours later which was not an option as we were only connecting in Cancun. After providing no other suitable alternative I agreed that I would drive and Mr. Orbe would...

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Domestic Economy Cancun - Merida

Helpful?
Thank keithspinden
Tulum, Mexico
2 reviews
Reviewed 3 weeks ago

Received our boarding pass and luggage at check in, all OK in their computer. Got to the gate in plenty of time and the rudest, dishonest women, a senora CONSECA met us and went on a strait faced lie! She told us that Expedia failed to make payment in spite of us holding boarding passes and luggage tags. Since we...

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Domestic Economy Cancun - Merida

Helpful?
Thank tedsmommy
Tulum, Mexico
1 review
Reviewed 6 December 2017

Flights are overbooked, agents simply pretend you have not paid! An outrage, we have filed a report.

Domestic Economy Cancun - Merida
Helpful?
Thank libbamarrian
Lisbon, Portugal
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 5 December 2017

Good enough plaine for short distances. More trepidation compares with a bigger plaine. The trip was on schedule. Was good

Domestic Economy Mexico City - Acapulco
Helpful?
Thank MariaJosePereira
Edmonton, Canada
Level 1 Contributor
3 reviews
10 helpful votes
Reviewed 3 December 2017

Had a flight booked Acapulco to Manzanillo recieved a email flight from Mexico city to Manzanillo cancelled no alternative .So rebooked a flight with Aero Mexico and nothing about refund for the cancelled flight

Domestic Economy Acapulco - Mexico City
Helpful?
Thank baileyspa
Phoenix
Level 5 Contributor
60 reviews
24 helpful votes
Reviewed 2 December 2017

Planned to,fly into Cancun from Mesa, Az, then catch a short flight to Merida, using Aeromar. First, they change my flight out of am Of the same day. So, wanting to avoid a 4 1/2 hr bus ride from Cancun to Mexico, we changed our international flight so we aerived In Cancun a day earlier, so we could catch that...

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Domestic Economy Cancun - Merida

Helpful?
Thank PhoenixNancy
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 27 November 2017

We arrived at the airport 2.5 hrs before departing time, their system was down, they decided to do everything manually, hand us old school tickets to board. Plane arrived, the check in staff did not start up boarding until 1.5 hours later from the time we were supposed to board. We arrived in Mex late for our connecting flight. You...

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Domestic Economy Ixtapa - Mexico City

Helpful?
Thank Kristy B
See travel tips for airlines
“Do not fly Aeromar air line”
tedsmommy, 23 Dec 2017 | Read review
“Book with Aero Mexico”
baileyspa, 2 Dec 2017 | Read review
“Bring a fan, the airplane doesn't turn on the AC until they close the doors!!!”
kristyb456, 27 Nov 2017 | Read review
“choose another airline, this one is disastrous”
xena888, 2 Oct 2017 | Read review
“Consider that this airline uses ATR 42/72 planes which only have doors on the back of the plane.”
DanMT2001, 9 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeromar
Aeromar (VW) is a Mexican airline that operates from a hub at Mexico City International Airport (MEX). Founded in 1987, the airline flies to more than 20 destinations across Mexico, including General Heriberto Jara International Airport (VER) in Veracruz, General Juan N. Álvarez International Airport (ACA) in Acapulco and Carlos Rovirosa Pérez International Airport (VSA) in Villahermosa. Aeromar also flies to McAllen/Miller International Airport (MFE) in McAllen, Texas. The carrier has codeshare agreements with United Airlines (UA) and Aeroméxico (AM). Travelers can also earn miles through United's MileagePlus frequent flier program.
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