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Fly540


89 reviews
Headquarters: Baycourt Upper Floor Suite 3 & 4, Watermark Bus Park Nedge Road, Karen, Nairobi Kenya 011 254 20 3883060 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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89 Reviews from our TripAdvisor Community

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89 reviews from our community

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Showing 71: English reviews
Surat, India
Level 5 Contributor
61 reviews
11 helpful votes
Reviewed 1 week ago

will never take this airline again . 1. did not inform us that flight has been delayed. 2. the person at the check in counter also did not know whether this flight would be taking off from this terminal, and the flight status information displays also just did not show the flight even! so basically nobody knew anything for a...

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Domestic Economy Nairobi - Mombasa

Helpful?
Thank vispiE
Nairobi, Kenya
2 reviews
Reviewed 1 week ago via mobile

The flight delayed to leave Nairobi and there was no explanation. On.my way back to Nairobi, the 0740 flight delayed and there was no one to guide on next flight. It's pathetic

Domestic Economy Nairobi - Eldoret
Helpful?
Thank Nyanjui N
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

They ruined my holiday. Cancelled my late flight out of Zanzibar and put me sand a doriens on an earlier flight, claiming the flight was cancelled. We get to Mombasa and they removed us on the connection to Nairobi claiming it was full. However, in contravention of all flight regulations, they did not remove our luggage. It traveled to Nairobi....

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Africa Economy Zanzibar Island - Nairobi

Helpful?
Thank Cecilia M
1 review
Reviewed 3 weeks ago via mobile

Your delays are so annoying and inconveniencing. Been at the airport since 1pm till now all you guys can say are delays after delays. I have an infant so you can imagine how I feel right now. This was first and last trip with you.

Domestic Economy Nairobi - Mombasa
Helpful?
Thank marcellah m
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 12 October 2018

Much as the airline is reasonably priced, the flight delay is wanting. We were informed of the delay right about the time we were about to board. So deflating. Ended up getting to my destination much later and more tired than I had anticipated.

Domestic Economy Mombasa - Nairobi
Helpful?
Thank IreneM4060
Level 5 Contributor
62 reviews
8 helpful votes
Reviewed 20 September 2018

Good low coast airline , Good value for monies and on timing with perfect inflight service Great experience despite originally concern ,slightly disappointed on seat selection despite being charged at time of booking and print out clearly mentioned allocated seats Was told seats are first come first served which is fine if not charged but definitely will fly them again...

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Domestic Economy Malindi - Nairobi

Helpful?
Thank alnoorm827
Nairobi, Kenya
Level 2 Contributor
8 reviews
Reviewed 18 September 2018

I have to appreciate that we were informed the flight would delay but I wish they had sent us sms or called to avoid rushing to the airport. The Pilot was not familiar on how to descend the plane and therefore it was not a comfortable flight for me. I have never had such an experience with a flight and...

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Domestic Economy Kisumu - Nairobi

Helpful?
Thank EdnaO320
Nairobi, Kenya
Level 3 Contributor
6 reviews
1 helpful vote
Reviewed 18 September 2018 via mobile

Fly540 is a kenyan nased airline doing local travels from Nairobi, Kisumu and Mombasa. They are affordable with timely flights with minimum delays. They have staff are friendly and easy to relate with. They also serve meals in every flight. I always enjoy my flights with them. I hope you have your time to experience Fly540.

Domestic Economy Nairobi - Kisumu
Helpful?
Thank StephenOuma
Auckland, New Zealand
Level 1 Contributor
4 reviews
Reviewed 11 September 2018 via mobile

Flight from Nairobi delayed by 5 hours very limited communication from ground staff.Called the contact centre as I needed to change my booking, they have poor customer service didn't offer any other help and cut off the call without even saying thanks. Worst airline I have come across don't know how they are still in business.

Domestic Economy Nairobi - Mombasa
Helpful?
Thank michaelka77
Auckland, New Zealand
Level 1 Contributor
4 reviews
Reviewed 11 September 2018 via mobile

Booked a flight from Nairobi to Mombasa delayed by 5 hours due to a technical fault. Poor communication from ground staff. Missed half a day of my holiday. Also needed to change a flight spoke to the call centre very poor service.

Domestic Economy Nairobi - Mombasa
Helpful?
Thank michaelka77
See travel tips for airlines
“never take this airline”
vispiE, 12 Nov 2018 | Read review
“Well to be considered if there are no other flights.”
IreneM4060, 12 Oct 2018 | Read review
“Note seats are first come first served so board first try and be in front and early”
alnoorm827, 19 Sep 2018 | Read review
“Book early to ensure travel.”
DonNyadwe, 29 Aug 2018 | Read review
“Stop comparing to US. The airplane was clean, comffortable and the crew was great”
Justineisu, 7 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Fly540
Fly540 (5H) is a low-cost carrier based in Nairobi, Kenya. Operating from a hub at Jomo Kenyatta International Airport (NBO), Fly540 flies to seven other destinations in Kenya: Eldoret, Homa Bay, Kisumu, Lamu, Lodwar, Malindi and Mombasa. It also flies to Juba in South Sudan and Zanzibar, Tanzania. The airline’s fleet consists of two Bombardier CRJ100ERs, two Bombardier CRJ200LRs and one Bombardier Dash 8-100.
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